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Some FAQ's

I have been sent access information for a gallery, what do I do?
Click the Access Gallery link. Enter in the access code on that page. If correct, you will be able to view the gallery. If you have an account and are logged in, then you will only have to do this once and this gallery will be listed in My Pictures.

Why do I have to register for an account to add images to my shopping cart?
By registering a free account, you are able to keep items in your shopping cart for a long period of time. Additionally, you will be able to view your orders by having an account.

Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.

I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click here.

Grandma wants to order, but it won't make the minimum order. What should she do?
I require a $200 minimum order per session. The best thing to do is to combine her order with the main order, make the payment to me, and then reimburse each other. If the main order that meets the minimum has already been placed, additional smaller orders can be placed by phone or email.

I just placed my order and I messed up!
Don't worry. The order comes directly to me for processing so you have some buffer time! Just send me an email (emily@lifeinthelight.net) describing the issue.

What forms of payment do you accept?
I accept cash, check or credit card via Paypal. You do not need a Paypal account to use a credit card.

When is payment due?
You may pay for your order with credit card anytime after you place it via Paypal. Cash or checks are accepted at the time of delivery/pick up of your order. If your order will be mailed, I require payment before the items are shipped.

What is your return policy?
Due to the custom nature of your order, I do not accept returns. Be sure that your order is accurate.

What is your shipping policy?
I ship items via USPS to the United States. Shipping & handling for most items is a flat rate of $8. Larger and heavier items may have an additional cost.

How long will it take to get my order?
Most prints and products take two weeks. Canvases and albums may take a little longer, and if your item is shipped, that can add an additional 3-4 business days.